Our story
Behind the scenes
How it started
When Paul & Robyn Antonelli founded Resicert Property Inspections in 2009 – the business grew quickly and a model was needed to support this growth and expansion. Franchising was the option but there were many issues with the standard franchising model that did not meet their goals as business owners. So they developed a completely new way of franchising which, over the last 9 years, has evolved into the Franchising Management Platform.
Resicert has positioned itself as one of Australia’s leading property inspection services providers operating nationally.
Tim & Susana Hands
— Director at Invizbiz.com & FranIQbiz.com
Susana Hands, known as The Franchise Lady®, is a seasoned business leader with a proven track record in franchising and brand growth. She currently heads up the Resicert Property Inspection franchise sales department, driving robust franchise expansion with her expert sales leadership.
As Director at Invizbiz.com and FranIQbiz.com, Susana leverages over a decade of experience helping entrepreneurs launch and scale franchise businesses successfully. She combines hands-on expertise in franchise development with a passion for empowering others to build respected, profitable businesses with strong preeminence in their industries.
Renowned for turning complex franchise challenges into clear, actionable strategies, Susana takes inspiration from top sales leaders and coaches to continuously evolve her approach. She is committed to helping franchisees succeed and create wealth through smart business models.
For more insights, connect with Susana on LinkedIn.
Tim & Susana Hands
— Director at Invizbiz.com & FranIQbiz.com
Susana Hands, known as The Franchise Lady®, is a seasoned business leader with a proven track record in franchising and brand growth. She currently heads up the Resicert Property Inspection franchise sales department, driving robust franchise expansion with her expert sales leadership.
As Director at Invizbiz.com and FranIQbiz.com, Susana leverages over a decade of experience helping entrepreneurs launch and scale franchise businesses successfully. She combines hands-on expertise in franchise development with a passion for empowering others to build respected, profitable businesses with strong preeminence in their industries.
Renowned for turning complex franchise challenges into clear, actionable strategies, Susana takes inspiration from top sales leaders and coaches to continuously evolve her approach. She is committed to helping franchisees succeed and create wealth through smart business models.
For more insights, connect with Susana on LinkedIn.
Success
Some key achievements of the Resicert business:
- 34 Operational Licensees in WA, VIC, NSW, and QLD
- Conducted over 70,000 inspections across the country
- Achieved formal certification in line with the Hubbard Management Systems and ISO 9001
- Has over 12,000 testimonials from clients with an average customer satisfaction score of 9.2 out of 10
- Has operated profitability from its inception and continues to do so
- Operates an officeless, paper free business leveraging technology and outsourcing effectively to deliver high service levels at the lowest possible cost base
- Has the ability to scale geographically, through adding services with minimal impact on cost base
- Developed full documentation, training, automation and delivery systems in house through best of breed online applications and systems
- For inspection services the systems operate from enquiry through to post service engagement.
- For Franchise recruitment systems have been developed from initial enquiry through to effective kick off of a franchise business. Have received over 10,000 enquiries through this platform in 7 years
The FMP leverages the IP, expertise, platforms and systems developed so that a business can be franchised for a lower cost, faster and with less risk. Instead of reinventing the wheel from scratch the FMP provides a solid proven foundation to develop a franchised business model.